AX/4E titleiichecklist.com
The free ADA Title II web accessibility checklist

FREE TITLE II READINESS QUIZ · FORMS

Can people complete your forms without calling for help?

Someone tries to request a service, apply for a program, submit a complaint, or register for an event, and the form fields are unlabeled or unusable. Forms are where access becomes action, and no Title II exception covers a form residents use today. Five scenarios show where your forms stand.

April 26, 2027Large public entities (population 50,000 or more)
April 26, 2028Small entities and special district governments
WCAG 2.1 AAThe required standard for web content and mobile apps

No exception covers a form residents currently use, whether HTML, PDF, or a vendor platform. Forms generate the most complaints because failure means total exclusion from a service.

Could this happen to us? Take the quiz Get the full checklist

QCould this happen to us? The 5-scenario quiz

Two minutes, no email required. Each scenario is real and each has an easy next step. "Not sure" counts as no, because if you're not sure, nobody owns it yet.

1. Can people complete your forms without calling, printing, or asking for help?

What if: Someone tries to request a service, apply for a program, submit a complaint, or register for an event but the form fields are unlabeled or unusable.

Why it matters: Forms are where access becomes action. A form that requires a phone call isn't an online service.

2. Does every field have a real label, not just placeholder text?

What if: A screen reader user tabs through your form and hears 'edit text, edit text, edit text.' Placeholders vanished as soon as they typed.

Why it matters: Labels are the difference between a form and a guessing game for assistive technology users.

3. When someone makes a mistake, does the form say what and where in plain text?

What if: The page says 'form contains errors' in red, and nothing else. A colorblind or screen reader user can't find the problem.

Why it matters: Errors identified only by color or position exclude exactly the people the rule protects.

4. Can your forms be completed keyboard-only, including date pickers and CAPTCHAs?

What if: A keyboard user gets trapped in a custom date picker, or a CAPTCHA puzzle blocks them entirely.

Why it matters: Custom widgets and visual CAPTCHAs are the most common total blockers in government forms.

5. Have your vendor form platforms actually been tested, not just promised?

What if: The payment or permitting vendor's brochure says 'ADA compliant.' Nobody has ever tabbed through it.

Why it matters: Vendor platforms under contract are your responsibility, and marketing claims are not conformance.

Why forms are the highest-risk content you have

A resident who can't read an article is inconvenienced; a resident who can't submit a benefits application, pay a utility bill, or register a child for a program is excluded from government. Complaints and lawsuits concentrate on forms, and no exception protects current-use forms of any format or age.

The form traps

Placeholder-only labels; errors announced nowhere; custom dropdowns and date pickers that trap keyboard users; visual-only required-field markers; inaccessible CAPTCHA; session timeouts that destroy entered data; and vendor 'compliance' claims nobody has tested.

What's the easy next step?

You don't need to fix everything this month. You need a list, an owner, and a start. The free checklist gives you all three: 5 plain-language items for whoever runs the office, 10 technical items for whoever runs the website.

Get your Title II checklist Start with a simple readiness review

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Questions people ask

Are online forms covered by the Title II web rule?

Yes, completely. Current-use forms are never excepted, whatever the format or posting date.

What are the most common form failures?

Missing labels, errors not described in text, keyboard-inoperable widgets, inaccessible CAPTCHA, and unlabeled PDF form fields.

Our forms run on a vendor platform. Who's responsible?

You are; the work is contractually delegated. Require WCAG 2.1 AA in the contract, get the vendor's ACR/VPAT, and verify with a screen-reader test.

More readiness quizzes: Schools · Cities · Libraries · Parks · Transit · PDFs.